Passengers assess Minsk metro work

Passengers’ poll of Minsk metro via interactive terminals
Passengers’ poll of Minsk metro via interactive terminals

Over a month ago, interactive terminals were installed at Ploshchad Lenina (Lenin Square) and Oktyabrskaya metro stations, to study passengers’ views on Minsk’s metro network. Over 2,000 people took part, making it possible to assess the quality of services.

Inside the Minsk metro

Regular usage was noted by 67 percent of passengers, while 19 percent noted seldom use and 7 percent ‘used from time to time’. Meanwhile, 7 percent of respondents said that they were guests to the capital. Around 40 percent commented upon perfect cleanliness, while 29 percent viewed the sanitary state as good, 22 percent called it satisfactory and 9 percent were dissatisfied. Regarding the work of ticket offices, 46 percent were pleased but 40 percent are less pleased and 14 percent of people were seriously dissatisfied.

Although the Minsk metro is not overly extensive, 13 percent of passengers noted regular difficulty in orienting stations, while 29 percent said that they faced these problems occasionally. The remaining 58 percent had no problems. Most passengers (87 percent) know how to act if a suspicious object is discovered (addressing a metro worker or a policeman) but over 10 percent of respondents are indifferent to the situation and 3 percent have no idea of what to do.

“Of course, metro heads will draw conclusions from this data, and will act to improve the operation of the network. We’ll continue polling passengers, across a range of topics,” notes the metro’s press service.

By Alexander Nefedov
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